Amanda

About Amanda

Developed by Calytera, a GovTech 100 company with 25+ years of expertise, Amanda helps governments digitize and automate critical business functions to increase citizen engagement and drive economic growth.

From permitting planning, licensing, and service requests to inspections and code enforcement, Amanda empowers government agencies to automate, track, and analyze their core processes. Amanda also makes eGovernment secure with advanced authentication, access control, and encryption technologies that meet modern agencies’ security and compliance needs.

Amanda gives government agencies the ultimate flexibility in their approach to modernization. Delivered as a cloud-based or on-premises solution, adopting Amanda is so flexible and easy that over 350 government agencies use Amanda to improve citizens’ experiences and boost growth.

Cloud

Key Features

The feature-rich Amanda ensures you can run your agency from a single, unified location.

Unified and Secure

• Consolidated information – A single database holds all your data, including property, people, assets, and vehicles. 
• Public access – Customers can apply, submit, track, manage, and pay online.
• Third-party access – Internal and external teams can securely access role-based data.
• Mobility – Field staff can access, share, store, and upload information on the go.
• Multi-layered security – World-class authentication, access control, and encryption minimize risk.

Flexible and Simple

• Customization – Customize workflows and processes based on your rules and regulations.
• Integration – Connect easily and seamlessly with other apps and platforms.
• Scalability – Add unlimited databases and apps.
• Dynamic workflows – Manage tasks and activities effectively with the workflow engine.

Best Practice Solutions

Amanda is an integrated solution that uses modern technology to comply with open standards and is easily configurable to meet the changing needs of all levels of government.

• Gives citizens 24/7 access to government services
• Eliminates manual processes for employees
• Streamlines business processes
• Enables communication and collaboration across departments and third-party applications
• Automates permitting, planning licensing, service requests, inspections, and code enforcement
• Manages electronic submissions, applications, integrated workflows, reviews, exams, renewals, audits, fees, complaints, comments, investigations, certifications, compliance activities, and more

Powered by Amanda’s robust and configurable nature, targeted pre-built best practice solutions are available for building/land management and environmental health solution.

Agencies leverage Amanda’s best practice solutions to model, deliver, and administer the critical processes that drive the highest levels of citizen services. Built-in automation minimizes the need for manual intervention and ensures implementation services are delivered quickly and efficiently.

Value for Customers

Government agencies enjoy a wealth of benefits when they move citizen services online with Amanda. 

Several benefits stand out for making the daily lives of citizens and agency personnel easier.

• Agencies can consolidate applications and map business processes across departments to create a common framework for many services.
• Agencies can digitize and automate business processes to eliminate paper waste, errors, and manual labor.
• Mobile workers can improve productivity by using their mobile devices to perform common tasks while in the field. They can adjust to changing situations in real time and provide faster answers/feedback to citizens and contractors.
• Citizens and contractors can avoid time-consuming visits to government offices and transact with an agency at their convenience—anywhere, anytime.

Amanda Services